Returns Information

elementalsurfandskate.com provides affiliate decision support for Surfboard Accessories and does not act as the merchant or seller. Returns, exchanges and refunds are handled by the merchant or supplier that sold the item. This page explains how the site can pass return-related questions or requests to the relevant merchant or supplier when applicable.

Returns are managed by the merchant or supplier

The merchant or supplier is responsible for the sale itself. It manages commercial steps such as accepting the order, taking payment, fulfilling the purchase, delivery, returns and warranty decisions. Return eligibility, available remedies, any costs and timing depend on that party's policy and the details of the purchase. The site does not approve, process or complete returns.

How the site can assist

If you have a return, exchange, refund or warranty question, you can contact contact@elementalsurfandskate.com. The site can accept the enquiry and send it on to the relevant merchant or supplier where appropriate.

• Questions about return eligibility.
• Questions about return steps or instructions.
• Questions about exchanges or refunds.
• Questions about warranty matters.

Details to include in your request

To help the site pass your request to the right place, include clear details about the purchase and the issue. Please do not share payment security details such as complete card numbers, CVV codes or internet-banking login details.

• Order reference or confirmation details, if available.
• The merchant or supplier name.
• The product name and a short description of the issue.
• Whether the request is about a return, exchange, refund or warranty matter.
• Relevant dates, condition notes or photos, if the merchant or supplier asks for them.

External purchases and seller terms

Products or offers shown on the site are illustrative decision-support options and can direct users to external merchants or suppliers to make a purchase. Any purchase or commercial transaction is made with that external merchant or supplier, and their terms and policies apply.

Important information

elementalsurfandskate.com provides affiliate decision support and is not the merchant or seller. When someone contacts contact@elementalsurfandskate.com, the site can take in the enquiry and pass it on to the relevant merchant or supplier where appropriate. Outcomes and reply times may differ, and they often rely on the merchant or supplier, the type of issue and the details provided. Please do not share payment security details such as complete card numbers, CVV codes or internet-banking login details through the site's support channel.

The merchant or supplier makes decisions about returns, exchanges and refunds under the policy that applies to the purchase. Whether a return is accepted, what remedy is offered, any costs and how long it takes depend on the merchant or supplier and the details of the purchase. The site does not control those outcomes.