Privacy Policy

This privacy policy explains how elementalsurfandskate.com handles information when you use this site or contact support about Surfboard Accessories. The site is an affiliate decision-support service for Surfboard Accessories and is not the merchant, seller or supplier. It is designed to help users compare options, find useful information and reach external merchants or suppliers where relevant.

Information the site may handle

When you browse the site, basic technical information may be processed, such as browser type, device type, approximate location, pages viewed and referral source. If you contact contact@elementalsurfandskate.com, the site may receive information you choose to provide, such as your name, email address, message content and an order reference if you include one. Please avoid sharing payment data such as complete card numbers, card security codes or online banking login details via the site's support channel. Information is kept only for as long as it is reasonably needed for the purposes described here or to manage support requests and site records.

How information is used

Information may be used to operate and improve the site, understand how pages are used, respond to support enquiries and forward a request to the relevant merchant or supplier when applicable. This can include questions about delivery status, returns or warranties. The merchant or supplier handles the commercial side of the transaction and decides on matters such as accepting orders, taking payment, fulfilment, delivery, returns and warranty outcomes. What support can achieve, whether a request is eligible and how long a response takes can vary. These things typically depend on the merchant or supplier policy, the order circumstances and the information available.

Sharing and external merchants

Products or offers displayed on the site are examples for decision support, and they can take users to external merchants or suppliers for purchase-related actions. If you ask the site for help with an enquiry, your request may be shared with the relevant merchant or supplier so they can respond. The site does not process orders or payments, and it does not handle shipping, returns or warranty decisions. External merchants and suppliers have their own privacy practices and terms, which apply to their handling of your information.

Cookies and site tools

The site may use cookies or similar technologies for basic functionality, analytics and remembering preferences. These tools help the site work and show which content is useful. You can adjust cookie settings in your browser. Where cookies involve personal information, this policy applies alongside any additional cookie information provided on the site.

Role, support and privacy limits

elementalsurfandskate.com operates as an affiliate decision-support site rather than a merchant or seller. Purchases and other commercial dealings happen with an external merchant or supplier, and that party's terms and policies apply. When you contact contact@elementalsurfandskate.com, the site can receive your request and pass it on to the relevant merchant or supplier where appropriate. contact@elementalsurfandskate.com is the site's intermediary support contact, not the merchant's customer-service channel.

What support can achieve and how quickly a reply arrives can vary, and these factors often depend on the merchant or supplier, the type of issue and the information available. Please avoid sharing payment data such as complete card numbers, card security codes or online banking login details through the site's support channel.